Frequently Asked Questions (FAQs)
1. What is Mi Alma Shop?
Mi Alma Shop is an online store based in Montreal, QC, specializing in unique personal items, clothing, and art. We also offer photo canvases featuring original photography by Gerardo Sierralta. Each piece is carefully crafted to inspire and connect with your soul.
2. Where are you located?
We are based in Montreal, QC, Canada. While our operations are online, we ensure prompt and reliable service across Canada and beyond.
3. Do you ship internationally?
Yes, we ship to most countries worldwide! Shipping costs and delivery times will vary depending on your location. You’ll see estimated costs at checkout.
4. How long does shipping take?
Delivery times vary based on your location and the product ordered. Typically:
- USA: 3–4 business days
- Canada: 6-8 business days
- Europe: 6–8 business days
- International: 10–20 business days
Custom or handmade items may take additional time to process (if applicable).
5. Can I customize my order?
Absolutely! We offer customization on certain products, like photo canvases and clothing. Contact us before placing your order to discuss your ideas.
6. What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express). Payments are secure and encrypted to protect your information.
7. What is your return policy?
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at support@mialma.shop.
8. How do I care for my photo canvas?
To keep your photo canvas looking vibrant:
- Avoid direct sunlight or high humidity.
- Clean gently with a soft, dry cloth if dusty.
- Do not use water or cleaning agents.
9. Do you offer gift options?
Unfortunately we do not offer delivery options as gifts. But if you have any ideas in mind we can certainly consider them, please write to us at support@mialma.shop so we can contact you.
10. Who is Gerardo Sierralta?
Gerardo Sierralta is the creative force behind Mi Alma Shop. His original photography and designs reflect a deep connection to emotion, culture, and storytelling.
11. How can I contact customer support?
You can reach us through the **Contact Us** form on our website or email us directly at [your email address]. We aim to respond within 24 hours.
12. Do you offer wholesale or bulk orders?
Yes, we welcome wholesale inquiries! Please contact us to discuss bulk pricing and customization options.
13. Are the paintings and photos original?
Yes, every artwork and photograph on Mi Alma Shop is an original creation by Gerardo Sierralta. We take pride in offering unique pieces you won’t find elsewhere.